12 ideas on ways to attract quality tenants

As a property manager, you might not have control over variables like price and location but there are a number of things you can do to make the property more desirable to quality tenants. You can provide clear information to highlight the property’s best features, present a clean and well-maintained property and represent yourself as a great property manager by demonstrating your communication and organisational skills.

Without further ado, here are 12 great ideas on ways to attract quality tenants:

  1. Lay out your tenant criteria beforehand

Prior to listing a rental or showing your unit to a potential tenant, it’s important to have an idea of what kind of tenant you want. This helps you narrow your marketing and gives you a target market to focus on when it comes to writing the listing information.

Additionally, you should be prepared for questions about the access road, noise, parking and security, just to name a few. Having all this in writing can not only streamline the process but can also save you and potential tenants a lot of time. Having the right information in your property listing will help the potential tenant make a decision quickly.

  1. Know the most important area amenities

It’s a good idea to be prepared for questions regarding local amenities such as public transport, restaurants, schools, supermarkets and malls. This helps potential tenants envision the type of lifestyle they could lead and shows them that you’re a helpful property manager with a solid understanding of the neighbourhood.

Additionally, it can make quality tenants feel more at home knowing that the area has all the creature comforts that they’re used to. If you want to go the extra mile, you can create handouts of desirable local amenities including parking options and costs to really impress potential tenants at a showing.

  1. Write a compelling listing

With 91% of tenants using an internet listing service (such as olx, star classifieds, pigia.me and others ) to find their next rental, writing a compelling listing is the first step in attracting quality tenants. Kodisher now enables you to advertise your unit on the public search available here: https://manage.kodisher.com/search.  Advertising your rental online is a cost-effective way to reach a large number of potential tenants. Kodisher’s online property search facility is FREE and exclusive to our clients. You can start advertising your vacant properties immediately.

It’s the primary way to entice potential tenants to view the property so when you’re writing the listing, ask yourself the following questions:

  • Is there a hook in the listing’s headline that would capture the interest of my desired tenant?
  • Is the listing descriptive and informative yet concise?
  • Is it easy for potential tenants to contact me?

If the answer is no to any of the above questions, you may want to take a step back and rewrite your listing. Taking the time to do so will help you attract a larger pool of quality tenants and can also increase your chance of leasing the rental sooner!

  1. Get professional photography

No listing is complete without great pictures. They create visual interest and allow your potential tenants to really picture their lives in the space. Research shows that listings with no images have about 2 seconds to capture the attention of potential tenants while those with one image have a full 20 seconds. If you have three images, that’s a whole minute to entice tenants!

So if you have a spacious, sunlit double bedroom with west facing windows and art deco furniture, don’t leave it up to the imagination! Bring it to life with professional photography or better yet, take it to the next level with a video or virtual tour.

Expect to spend between 10-50 thousand kenya shillings for great photo prints

  1. Regular maintenance is key

Another way to attract quality tenants is to perform regular maintenance. This ensures that there is less to do when it comes to fixing, cleaning and staging the property for a showing and gives potential tenants peace of mind knowing that the property is in good hands.

Additionally, preemptive maintenance saves you both time and money by reducing the chance of things breaking in the long-term. However, when things do break, be sure to respond quickly as nothing sours the tenant relationship quicker than sluggish repairs.

Preemtive maintenance keeps you in good books with you current tenants. They will be the first to advertise to their networks when any unit falls vacant

  1. Thoroughly screen your tenants

This is actually a common property management mistake. Prevention is better than cure so put these effective tenant screening procedures in place to filter out undesirable tenants:

  • Check up on your tenant’s background
  • Ask questions to build rapport and gauge what type of person they are. e.g. Why are you moving? Who will be living in the unit? Have you ever been evicted? Do you abuse alcohol?
  1. Use property management software to stay organized

Quality tenants will look for property managers that are organised and efficient. The right property management software can not only help you stay organised but can also automate certain tasks for you so you can focus more on relationships and strategy.

With Kodisher, you can automate receipting, reconciliations and messages to tenants and suppliers, track jobs from start to finish and organise maintenance to ensure everything is in smooth working order!

  1. Boost value with add-ons

To attract quality tenants, you can use add-ons to broaden your appeal to a more desirable, higher-income market. These add-ons might include extra storage space or lighting, FREE internet or Satellite tv, built-in wardrobes, stainless steel appliances, air-conditioning and laundry service.

While these add-ons are an investment, they will boost the value of the rental property and help you increase your rental yield in the long-term.

  1. Be flexible

Communication and flexibility go hand in hand. If you have superb communication skills but can’t be flexible about meeting potential tenants, don’t be surprised if they just drop off the radar!

Understandably, most tenants will only be able to see the property on the weekend or after work hours so be sure to make space in your schedule to meet them. This allows you to get to know them, ask the right questions and notice any red flags. While quality tenants are definitely worth the time, there’s no need to be overly accommodating to tenants who are considerably late.

  1. Ensure current tenants aren’t home when the new one comes to see

If the rental property is currently occupied, be sure to plan and prepare for showings at least a week in advance. Give plenty of notice to your current tenant and be respectful of their schedule when discussing showing times. Regardless, make sure your current tenant isn’t home as this will make things uncomfortable for the potential tenant.

Two days prior to the showing, it’s a good idea to send your current tenant a reminder in case they need to do some last minute housekeeping. This might include light cleaning, locking up valuables and organising an off-site baby sitter. You should also set expectations by letting them know that you might do some further cleaning and that potential tenants might look inside storage spaces.

  1. Don’t forget about word of mouth

Many consumers believe word of mouth recommendations from friends and family, making it the most valuable form of marketing. This means that the more satisfied your current tenants are, the better your reputation as a property manager and the more potential tenants you’ll attract.

Additionally, if your quality tenant is moving out, don’t be afraid to ask if they know anyone who’s currently looking for a rental property. Chances are the referral will be of similar quality. If the referral ends up leasing the property, be sure to thank and reward the referrer!

  1. Streamline communication

Quality tenants will look for property managers with top notch communication skills. You should open up all lines of communication to make sure you’re always easily reachable and ensure that you can answer all their questions. During the process, you can get a better understanding of where the tenant is in their lives and assess whether they’re a good fit for the rental property.

The easier you make the entire process, the more positive your potential tenant’s experience. This can translate to a happier tenant and a longer tenancy, further building your reputation as a great property manager.

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